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Job Description: The primary responsibilities of this challenging position will be to provide effective first and second level support for the Americas MFG Business based in Philadelphia.Responsibilities -Providing support for all MFG technologies -Providing support for infrastructure supporting 2 remote offices (redundant VPN or MPLS, Riverbed, firewalls) Interaction with users, relevant account teams and various vendors/suppliers and technical 3rd party contacts for support -Project work, eg single technical point of contact on site at new office commission requiring experience of working without immediate supervision and troubleshooting a variety of technologies (incl networking, structured cabling, voice, server and PC issues) -Delivering a focused client service through ad-hoc troubleshooting and problem solving for end user queries in a professional and timely manner -Providing high level support of the Microsoft Environment - Windows XP/2000, Office 2007 & 2003 -Ability to support and troubleshoot issues with these technologies: ÔNetworking (TCP/IP, DNS, Cabling) ÔRemote Access Connectivity (iPass/VPN) ÔTelephony (VoIP) ÔBlackberry ÔExtensive intra-bank liaison, especially with the business areas ÔAssist with upgrades and deployment of new software and hardware ÔAssist with the support of other Americas offices ÔAdhoc project work as required Our requirements -An experienced desktop support specialist, who can work autonomously -Previous experience with both support and projects -Previous experience in Banking or Mutual Funds and Desktop/Dealing Room environments Solid technical experience and knowledge A sound understanding of Microsoft operating systems and products, as well as basic Active Directory user administration skills Experience in workstation, networking and server hardware knowledge. A strong customer service focus and the ability to deliver quality support are key Excellent client service skills and professional presentation Strong communication skills and a first rate telephone manner Ability to work within a team and establish strong working relationships Possess a strong sense of ownership, accountability and a flexible manner Excellent co-ordination ability, gained in a multi-faceted environment The ability to multitask and manage conflicting priorities The ability to work flexible hours and varying shifts including a willingness to work overtime and be available for weekend work from time to time when required Willingness to travel as required
An Equal Opportunity Employer M/F/D/V |
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