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Job Description: TIMEFRAME:ÔÔÔ12 – 24 monthsChange Administrator: ÔThe following skills will be needed to perform the job: ·ÔMust be able to pass EOD Federal clearance. ·ÔGood written and verbal communication skills. oÔConduct meetings oÔCreate minutes oÔCreate Process documents oÔEmail communication with clients, requestors, implementers oÔAbility to speak in front of client and leadership oÔInterface with new clients oÔResolve Conflict without impact to relationships of support teams and Client. ·ÔChange Management process improvements oÔIdentify areas needing improvements and recommend solutions oÔImprove customer satisfaction oÔReduce work effort in getting the job done ·ÔKnowledge of Change Management tools oÔKnowledge of Remedy is a plus oÔAble to define tool that has been used ·ÔReport Generation oÔAbility to produce reports through the use of Microsoft Office tool set to include: Excel, Word, PowerPoint, Access a plus oÔAbility to identify trends and document impact leading to improvements ·ÔProcess Changes following Change Management Process Guide. oÔAbility to read and understand requirements of HP as well as the Client. oÔReview documents for content and completeness oÔAbility to understand impact of changes in all support teams within the account. ·ÔNeed to be flexible on work hours. ·ÔRotate in on-call pool in support of the Change Management Clearance Requirement: ÔU.S. Citizen; Capable of Obtaining a Security Clearance Degree: ÔBachelor's Degree preferred or 2-5 Years Equivalent Experience Schedule: ÔÔÔ24 by 7 – Shift work Travel:ÔÔÔÔMinimal, if any
An Equal Opportunity Employer M/F/D/V |
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