|
|||||
<
/td>
|
Job Description: Job Title: ITIL Service Management ExpertLocation: Quantico, VA Clearance Required: Secret Clearance Job Description: Primary responsibilities will include, but not limited to, ensuring integration of documentation across ITIL process areas. Will also perform quality control checks on the documentation of tooling requirements, procedures and work instructions, technical documentation, policy development documentation, communication documentation, IT training documentation, process guide documentation, workshop documentation, and project documentation. Will also work in close conjunction with Quality Control Specialists, Technical Writers, other ITIL experts, Training Developers and Graphic Artists to ensure documentation requirements align with requirements of business customer. Responsible for enforcing document naming conventions, document check-in and check-out procedures, and verifying relevance and accuracy of ITSM documentation. Using process metrics as a guide, ensure steps are taken towards process improvement. Perform Quality Control audits and communicate results to management using metric-based reporting. Experience Requirements: Must have real-world ITSM implementation experience and basic understanding of BMC and HP tool set capabilities. Extensive experience documenting processes, procedures and work instructions as well as translating processes and procedures into tool requirements. ITIL v2 SM and ITIL V3 Expert certified. The ITSM Service Management Expert must have a minimum of ten (10) years experience with three (3) of the last five (5) years as a consultant. 5+ years of technical writing experience 2+ years of ITIL process documentation experienceCertifications: ITIL V2 Service Manager or ITIL V3 Expert certified. Education Requirements: Bachelor's Degree in Computer Science, Information Systems, Engineering, other related discipline or equivalent experience.
An Equal Opportunity Employer M/F/D/V |
||||||||||||||
|
||||||||||||||
|
