|
|||||
<
/td>
|
Job Description: Job Title: BMC Software EngineerLocation: Stafford, VA Clearance Required: DoD Secret Clearance Job Description: • Participate in workshops for the purposes of tooling requirements definition and validation of requirements against tool capabilities and constraints. • Work with stakeholders to assist in the development of enterprise and regional tool implementation strategies and plans. • Share responsibility with internal and customer team members to deploy, configure, and where necessary customize various aspects of Incident Management • Proficient in the development of reports using BMC Analytics and Crystal. • Participate in the development of test cases and plans. Execute action plans to correct testing anomalies. • Administer, tune and support deployed solutions in a mission critical 24x7 environment. • Develop detailed technical and operational documentation. • Participate in the development of technical training materials. • Deliver technical training to client staff. • Participate in the development of end-user training materials. • Participate in the delivery of end-user training, as required. Experience Requirements: • Participate in workshops for the purposes of tooling requirements definition and validation of requirements against tool capabilities and constraints. • Work with stakeholders to assist in the development of enterprise and regional tool implementation strategies and plans. • Share responsibility with internal and customer team members to deploy, configure, and where necessary customize various aspects of Incident Management • Proficient in the development of reports using BMC Analytics and Crystal. • Participate in the development of test cases and plans. Execute action plans to correct testing anomalies. • Administer, tune and support deployed solutions in a mission critical 24x7 environment. • Develop detailed technical and operational documentation. • Participate in the development of technical training materials. • Deliver technical training to client staff. • Participate in the development of end-user training materials. • Participate in the delivery of end-user training, as required.Bachelors degree in a technical field or equivalent technical experience. • Minimum 4 years of experience implementing, developing and integrating BMC Remedy solutions. • Minimum 2 years of experience implementing, developing and integrating BMC Remedy ITSM 7.x • Hands-on experience with Remedy performance tuning/performance optimization • Hands-on experience establishing basic integrations between event management/monitoring solutions and BMC Remedy for the purpose of auto-generation of Incidents, Work Orders, and/or Requests for Change (RFCs) • Consulting experience a plus • Experience participating in large, global Remedy ITSM implementations • Advanced report writing (native and Crystal) • Military or DoD experience • ITIL V3 Foundations Education Requirements: Bachelors degree in a technical field or equivalent technical experience.
An Equal Opportunity Employer M/F/D/V |
||||||||||||||
|
||||||||||||||
|
