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Job Description: Discription:·Participate in workshops for the purposes of tooling requirements definition and validation of requirements against tool capabilities and constraints. ·Refine existing functional requirements for ITSM tools and participate in the development of an integrated ITSM and monitoring/event management tooling strategy and architecture. ·Work with stakeholders to develop enterprise and regional tool implementation strategies and plans. ·Share responsibility with internal and customer team members to deploy, configure, and where necessary customize various aspects of Service Request Management (SRM), and Release Management. ·Develop Remedy reports using Analytics ·Participate in the development of test cases and plans. Execute action plans to correct testing anomalies. ·Administer, tune and support deployed solutions in a mission critical 24x7 environment. ·Develop detailed technical and operational documentation. ·Participate in the development of technical training materials. ·Deliver technical training to client staff. ·Participate in the development of end-user training materials. ·Participate in the delivery of end-user training, as required. Education/Experience: ·Bachelors degree in a technical field or equivalent technical experience.BMC RAC Certification ·Minimum 4 years of experience architecting, implementing, developing and integrating BMC Remedy solutions. ·Minimum 2 years of experience architecting, implementing, developing and integrating BMC Remedy ITSM. Hands-on experience deploying, configuring, and integrating the following ITSM modules: ·Incident ·Service Catalog ·Release Management Skills: ·Hands-on experience with multi-tenancy. ·Hands-on experience with Remedy performance tuning/performance optimization. ·Hands-on experience establishing basic integrations between event management/monitoring solutions and BMC Remedy for the purpose of auto-generation of Incidents, Work Orders, and/or Requests for Change (RFCs) ·+3 years consulting experience ·ITIL Foundation Certificate ·Must have a DoD Secret Clearance or be able to obtain one ·Experience participating in large, global Remedy ITSM implementations ·Advanced report writing (native and Crystal) ·Military or DoD experience ITIL V3 Foundations
An Equal Opportunity Employer M/F/D/V |
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