Location: Cherry Hill, NJ
THIS IS A BENEFITS POSITION w/ ACS/Xerox paying a rate of $15/hr. This is a temp-perm opportunity.
Must be willing to work any hours between 9am Ė 8:30pm ET. Training hours 9 am to 6:00 pm, but may vary.
Business casual Monday-Friday.
-High school diploma or equivalent required. College degree preferred.
-Must have a minimum of 1 year of call center experience or related customer service.
-Prefer benefits experience with health and welfare, pension, and/or 401k plans.
-Answer and respond to incoming calls from employees and former employees.
-Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner
-Perform, track and log all transactions performed related to Human Resources and/or Benefits processes.
-Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.
-Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues.
-Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations.
-Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.
-Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume.
-Flexibility to support peak volume events throughout the year.
-Attend all departmental meetings and training classes as required.
-Works under close supervision
ē Must have Call Center Experience
ē Strongly Prefer benefits experience to include Ė health and welfare, pension, and/or 401k experience
ē Must be available to work any hours between 9AM Ė 8:30PM
General Information about the Call Center:
The office is new, with an on-site cafeteria that is open for breakfast and lunch. The work space is very open, with high ceilings, and very large floor to ceiling windows. Each employee has a cubicle that they are free to decorate with their own individual touches. The office is located next to Patco, and right off of 295.
Free parking is available
he majority of the employees started as Call Center representatives, and MANY if not MOST started as temporary employees. We retain top performers. Attendance, attitude, and quality will be reviewed. The training plan is very extensive, as ACS invests in training.
The typical training will be 4-8 weeks, with some training being 12+ weeks. It will depend on the client/project. We do not set expectations on the number of calls. We base performance off of quality, adherence to schedule, average talk times (consistent with the client team), and attendance.
We do not have quotas and are not a high call volume center. The calls are longer, and the average representative handles 30-40 calls per day.
||Cherry Hill, NJ
Opportunity Employer M/F/D/V