Help Desk Technician II/AV Assistant

Position Title: Help Desk Technician II/AV Assistant



Location: Redstone Arsenal, AL

Clearance: Must be a U.S. Citizen. This position requires a DoD Secret

Clearance



Position Overview:



The Help Desk Technician II/AV Assistant provides engineering and O&M

support for VTC and multimedia systems to ensure resources and services

are operational and available with minimal interruption. 



Duties and Responsibilities:



- Monitor VTC network performance and conduct daily system/equipment

checks to ensure connectivity and effective operation; 



- Schedule, coordinate and manage VTC resources, conference rooms,

calendars and bridges; and set‐up, establish and connect secure and

non‐secure VTC calls and bridge connections; 



Assist local facilitators with conference room with set‐up VTC and

operations; and provide training and technical assistance in

troubleshooting equipment and connections as required. 



- Provide on‐site technical support during DV‐hosted (O‐6 and above)

VTCs. 



- Install, configure, upgrade and maintain VTC suites, desktop VTCs,

and audio/visual systems and equipment. 



- Monitor and control VTC performance, utilization and capacity to

ensure optimal system performance, availability, serviceability and

recoverability; and report vulnerabilities or deficiencies to

government technical representatives. 



- Evaluate new requirements, conduct site surveys, research and

recommend solutions; and plan, engineer, design and integrate

approved solutions. 



- Formulate strategies, develop plans and prepare technical

documentation for the integration of new VTC technologies into

existing infrastructure. 



- Evaluate existing infrastructure, research current

technologies/solutions; and provide hardware/software upgrade and

replacement recommendations for end‐of‐life/end‐of-support COTS

products to government technical representatives. 



- Recommend network design changes/enhancements for improved system

availability and performance. 



- Assist with tracking and management of COTS licenses, warranties,

service level 



- agreements renewals for VTC and multimedia systems equipment and

software. 



- Support on‐demand and ad‐hoc multimedia requirements. 



- Develop and maintain up‐to‐date VTC and multimedia systems and

architecture engineering, installation, configuration baseline and

accreditation drawings, diagrams and documentation. 



Abilities: 



- Ability to organize, prioritize and meet deadlines 



- Capable of conveying complex information in a simplistic manner 



- Strong critical thinking and problem solving skills 



- Strong self-starter requiring minimal supervision 



- Able to take proactive measures to prevent problems rather than

reactive by nature 



- Strong verbal and written communication to effectively express

concepts, plans, and proposals



Education and Experience Required:



- High school/GED 



- 2+ years of relevant experience 



- Must possess and maintain an IT I level certification IAW AR 25-2

and an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002 



- DoD Secret Clearance 



- Familiar with Cisco Collaboration or Cisco Video or equivalent,

Cisco Telepresence, Tandberg, Cisco Video, DISA GVS 



COVID-19 Vaccinations Requirements 



- As required by Executive Order 14042 and the Guidance issued by the

Safer Federal Workforce Task Force, all employees are required to be

fully vaccinated against COVID-19 regardless of the employee’s

location or work arrangement (e.g., telework, remote work, etc.),

subject to such exceptions as required by law. If selected, you will

be required to be vaccinated against COVID-19 and submit

documentation of proof of vaccination by December 8, 2021, or if

selected, by your first day of employment if hired after December

8, 2021. The Company will provide additional information regarding

what information or documentation will be needed and how, in limited

situations, you can request a legally required exception from this

requirement. 



Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer

(EOE) who will provide equal employment opportunity to employees and

applicants for employment without regard to race, ethnicity, religion,

color, sex, pregnancy, national origin, age, veteran status, ancestry,

sexual orientation, gender identity or expression, marital status,

family structure, genetic information, or mental or physical disability.