Implementation Specialist

Job Title: Implementation Specialist

Job Location: Merrillville, IN

Eligibility/Clearance: Must be authorized to work in the US



Job Description:



Seeking an experienced Implementation Specialist to support an energy

efficiency program office. As an Implementation Specialist, this

individual will be responsible for application quality, program

adherence, and answering customer service calls, emails or faxes. As a

part of the Implementation Specialist team, there will be rotating

Saturday hours to support the call center. The Implementation Specialist

also enters data into various tracking databases, paying close attention

to detail and looking for inconsistencies and adverse trends that could

negatively impact the clients’ programs. This role will also perform a

technical review of all applications submitted. Reviewing applications

to AHRI standards, deemed savings values (kWh and therms), percentage

efficient, and approving the final incentive amount. Assists with

development, tracking and quality assurance of promotional agreements,

and data; also assists with general clerical tasks in support of the

residential energy efficiency programs as assigned by management.

Additional components of this position include:



- Project management for specialized incentive program types;



- Technical application review;



- Incentive payment processing;



- Researching and analyzing data in order to identify specific trends;



- Providing top-notch customer service to all calls;



- Regular communication with customers and utility client;



- Supporting reporting and visual management requirements;



- Utilizing Lean and Six Sigma principles to develop and improve

processes; and



- Miscellaneous special projects as assigned.



Basic Qualifications:



- Exhibits professional demeanor and top-notch customer service

skills.



- Excellent organizational skills.



- Excellent written and oral communication skills.



- PC, keyboarding, and typing/data entry proficiency.



- Must be able to create/maintain relationships and work effectively

and collaboratively at all levels of the organization.



- High level of customer service to both internal and external

customers.



- Demonstrates ability to handle multiple projects and changing

priorities.



- The ability to work under pressure and to meet frequent deadlines.



- The ability to perform assigned or self-initiated activities to a

successful conclusion.



- Must possess excellent interpersonal skills.



- The ability to work as a team member and independently with little

direction.



- Anticipate needs and exercise mature judgment.



- Willingness to learn and adapt to new responsibilities.



- Proactive, self-motivated high performer who emanates a positive

attitude and energy.



- Team player who will deliver results effectively and efficiently

utilizing resourcefulness, a sense of urgency and responsiveness.



Desired Skills:



- Bilingual candidate fluent in Spanish a plus.



- Demonstrated proficiency in Microsoft Office suite including Excel,

Word, Outlook, and PowerPoint.



- Experience in energy efficiency preferred, but not required.



- SharePoint and Microsoft Dynamics CRM experience a plus.



Education/Experience Minimum:



Bachelor’s degree from an accredited college in a related discipline

(e.g., business, engineering), and/or 3+ years of relevant work

experience.



Arena Technical, LLC, (AT) is an Equal Opportunity Employer (EOE) who

will provide equal employment opportunity to employees and applicants

for employment without regard to  race, ethnicity, religion, color, sex,

pregnancy, national origin, age, veteran status, ancestry, sexual

orientation, gender identity or expression, marital status, family

structure, genetic information, or mental or physical disability