Voice Support Specialist

Job Title: Voice Support Specialist



Location: Washington D.C.



Eligibility: Candidate must possess an active Secret clearance



Job Description:



Our client is searching for a Voice Support Specialist to support a

high-profile Washington, D.C., federal agency. This role entails

coordinating and providing operational support for enterprise VoIP and

Unified Communication service delivery, data analysis, and solving

various business problems related to the service. This position seeks a

proactive candidate who is passionate about surpassing customer

expectations and can work independently with minimal supervision. As a

full-time employee, you will be part of a small team with demonstrated

success in delivering and supporting mission-critical solutions for

government customers.



Key Responsibilities:



● Investigating operational issues and proposing solutions;

● Documenting processes and procedures and analyzing them for

improvement;

● Planning and implementing upgrades and configuration changes;

● Developing Excel-based spreadsheets and manipulating them to manage

inventory data sets effectively;

● Improving the overall operational efficiency of service delivery.



Requirements:



● Bachelor’s Degree



● Minimum 7 years of professional experience



● Minimum 3-5 years of voice/telecommunications experience in an

enterprise-class environment



● Must be able to successfully obtain and hold Secret security clearance



● Ability to work onsite at customer offices as required in the DC Metro

area 100% of the time

● General knowledge of IP data and voice communications



● Solid analytical ability and competency with Microsoft Excel



● Experience with the analysis and administration of voice/telecom

systems



● Proven research, analysis, and problem-solving skills



● Effective written and oral communication skills



● Solid planning and organizational abilities



● Able to produce professional work products using Microsoft Word and

PowerPoint



Desired Experience:



● Prior work in a federal government environment



● Experience with PowerBI and data visualization



● Familiarity with ServiceNow and trouble ticketing systems



● Exposure to secure telephony (e.g., vIPer, GEM One, etc.)



● Experience with Cisco voice products such as Call Manager



● Experience working for or with a telecommunication service provider on

voice services



● High-level technical knowledge of VoIP and Unified Communications