Unified Communications Engineer

Job Title: Unified Communications Engineer

Location: Springfield, VA (also St. Louis, MO)

Eligibility: Candidates must possess an active TS/SCI and be willing to
obtain a CI Poly

Job Description:

Responsibilities:

- Collaborate with customer management staff and management to
coordinate and implement system level changes and activities,
demonstrating the ability to make rational and objective judgments
based on facts, information, and company procedures.

- Support Tier 2 and 3 operations by assessing severity, prioritizing
tasks, and considering risks and alternatives. Take ownership of
support issues and work towards successful resolution with
customers.

- Provide technical assistance and support as a core member of the
engineering team, actively participating in non-standard voice
operations and collaboration tools.

- Oversee the daily operations of approximately 8500 customer phones
across multiple systems, ensuring efficient and reliable
performance.

- Manage projects related to the deployment of new collaboration tools
like Microsoft Teams, Telephony infrastructure, including Cisco
Unified Communications Manager, Cisco Unity Connection, Cisco Agent
Desktop for Cisco Unified Contact Center, Cisco Meeting Server
(CMS), Cisco TelePresence Management Suite (TMS), VoIP deployment,
and ongoing upgrades and improvements to existing systems.

WHAT YOU'LL NEED TO SUCCEED:

Qualifications:

- Expert-level understanding of Cisco Unified Communications design,
architecture, requirements, and functions.

- Expert-level technical proficiency in Cisco Unified Communications
system engineering and administration.

- Experience with various collaboration tools Microsoft Teams, Call
Manager 14 or higher, with expert-level proficiency in utilizing
Bulk Administration Templates and Tools.

- Coordinate with source data custodians to understand the data
required for specific requirements.

- Expert-level proficiency in MS Excel and other data manipulation
tools to logically sort, reference, analyze, and correlate data from
multiple non-standard sources.

- Develop and execute detailed Standard Operating Procedures (SOPs)
and documentation in the areas of Unified Communications
Engineering.

- Conduct integration proof of concept testing as required.

- Provide weekly status reports to managers and stakeholders.

- Strong expertise in WAN network facilities and protocols.

- Demonstrated attention to detail and a logical approach to
manipulating large data sets.

- Excellent interpersonal, oral, and written communication skills.

Education/Equivalent:

- Bachelor's Degree in Computer Science, Engineering, or a related
technical discipline, or an equivalent combination of education,
technical training, or work/military experience.

Experience:

- 8+ years of related systems engineering experience in Unified
Communications.

Location: Customer Site

US Citizenship Required