Tier 2 LAN-WiFi-Voice Network Engineer

Job Title: Tier 2 LAN-WiFi-Voice Network Engineer
Job Location: Raleigh, NC – Hybrid (4 days on-site; 1 day remote)
Eligibility/Clearance: Must be able to obtain and maintain a Public
Trust and successfully pass a thorough Government background screening
process requiring the completion of detailed forms and fingerprinting

Job Summary:

The Tier 2 LAN-WiFi-Voice Network Engineer will support the System for
Network information Technology (NIT) Network Connectivity Platform (NCP)
team. As a Tier 2 LAN-WiFi-Voice Network Engineer, act as the Tier-2
escalation point for enterprise radio and voice system issues, including
providing troubleshooting and operational support.

HOW A TIER 2 LAN-WiFi-Voice NETWORK ENGINEER WILL MAKE AN IMPACT:

- Perform LMR radio programming and configuration using Radio
Management Software, including codeplug management

- Advise stakeholders on radio configurations, system updates, and
best practices to improve performance and usability

- Coordinate with LMR vendors, service providers, and project
management teams to resolve incidents and support initiatives

- Produce and deliver monthly radio inventory and configuration
reports, including device type, model, and codeplug details

- Develop and maintain technical documentation covering system
configuration, administration, and troubleshooting

- Support the creation and analysis of user and local agency surveys
to drive system improvements

- Ensure LMR and radio equipment comply with FCC regulations and
organizational technical standards

- Support LAN, Wi-Fi, and voice network environments as they relate to
radio communications systems

WHAT YOU’LL NEED TO SUCCEED:

Required Experience:

- 8+ years of hands-on experience

Education:

- A degree from an accredited College/University in the applicable
field of services is preferred. NOTE: Four (4) years’ additional
relevant experience in lieu of a degree

Required skills:

- Must Have Hands-on experience supporting Land Mobile Radio (LMR)
systems:

- Motorola radio management 2.157.149.0 Using Motorola R7/R5

- Legacy equipment XPR7550E/3550

- Must have working knowledge of said equipment

- Online Motorola training would be a plus

- Strong knowledge of radio programming, codeplugs, and radio
management software

- Must be able to configure Motorola radios and set up Motorola radio
management

- Tier 2 support experience in LAN, Wi-Fi, and voice network
environments

- Familiarity with FCC compliance requirements for radio and wireless
systems

- Experience coordinating with telecom vendors, service providers, and
project managers

- Ability to produce clear, well-structured technical documentation
and reports

- Strong troubleshooting, communication, and organizational skills

- Experience supporting large enterprise or government environments
preferred

Location:

- Raleigh, NC Onsite, 4 days on site / 1 day Remote

Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer
(EOE) who will provide equal employment opportunity to employees and
applicants for employment without regard to  race, ethnicity, religion,
color, sex, pregnancy, national origin, age, veteran status, ancestry,
sexual orientation, gender identity or expression, marital status,
family structure, genetic information, or mental or physical disability.