Computer Support Specialist

Job Title: Computer Support Specialist

Job Location: Austin, Texas (Onsite)

Compensation: $60,000 to $66,000 salary and monthly parking allowance

Eligibility/Clearance: Secret Clearance required. US Citizenship
required. This position supports a government contract

Job Description:

We are looking for an enthusiastic, well-qualified individual to fill
the Computer Support Specialist position and to join our team of
qualified, talented individuals.

The Computer Support Specialist assesses and troubleshoots computer
support problems and applies understanding of computer software and
hardware products and services to resolve problems of users. Aids users
and organizations using computer software or equipment. Properly
diagnoses problems and guides users through problem resolution. Sets up,
image or repairs computer equipment and related devices. Trains users to
utilize new computer hardware or software, including printing,
installation, word processing, and email. Responds to phone, web, fax
and email requests for assistance using remote tools and automated
trouble ticketing system. Makes site visits to provide touch labor.
Provides account management. 

Responsibilities (include but are not limited to):

- Ability to organize, prioritize and meet deadlines 

- Capable of conveying complex information in a simplistic manner 

- Strong critical thinking and problem-solving skills 

- Strong self-starter requiring minimal supervision 

- Able to take proactive measures to prevent problems rather than
reactive by nature 

- Strong verbal and written communication to effectively express
concepts, plans, and proposals 

Requirements:

- Essential Duties and Responsibilities: (Not listed in order of
importance; other duties may be assigned) and must be able to
perform the following with minimal guidance: 

- Deploy Government-provided interoperable and integrated standard
common user office automation desktop software as approved for use
by the Army Golden Master program. 

- Provide on-site desktop, software, and peripheral support for
NIPRNET and SIPRNET customers; priority support (as defined in the
AITP service catalog) for command staff, unit control center, and
directors; report significant outages and/or customer issues to
appropriate Government management personnel. 

- Resolve desktop problems via Remote Control; add/delete accounts and
reset passwords as needed; assist with IAVA remediation. 

- Install, configure, troubleshoot, relocate, and repair desktops,
handheld devices, and printers. 

- Identify network problems impacting users and work with appropriate
Tier II or III administrators to quickly restore optimum service. 

- Troubleshoot WiFi and GFE provided broadband devices and VPN
connectivity. 

- Utilize network monitoring tools to monitor and proactively respond
or alert appropriate support personnel. 

- Submit daily systems reports and contact the next level of support
to escalate unresolved problems. 

- Answer HELPDESK calls and utilize the automated incident tracking
systems to record work orders. Provide technical customer support. 

- Configure, diagnose, reimage, reload, utilize, troubleshoot and
repair all MS Windows based laptops and desktops loaded with Windows
vista and Windows 10 OS and all associated peripheral devices. 

- Configure, diagnose, reload, utilize troubleshoot and repair all MS
Windows Office 2013 applications with a good understanding of
Outlook and related components. 

- Configure, diagnose, reload, utilize troubleshoot and repair all
NCES products. 

- Configure, diagnose, reload, utilize troubleshoot and repair all
Jabber Instant Messaging (IM) applications. 

- Configure, diagnose, reload, utilize troubleshoot and repair all
WiFi and AirCard applications and wireless services. 

- Configure, diagnose, reload, utilize troubleshoot and repair all
handheld devices and handheld device Common Access Card (CAC) Smart
Card readers. 

- Utilize Active Directory tools to manage and create objects in MS
Server. Utilize remote tools to connect to remote desktops.
Applications include SCCM. 

- Assist users during briefings and events with all collaborative
tools such as Google Earth, Defense Cyber Operations (DCO) Connect
Online, Jabber, Portals, and alert systems. 

Desired Qualifications:

- Candidate must have solid knowledge of information security
principles and practices, as well as an advanced understanding of
security protocols and standards. 

- Extensive knowledge of Applications 

- Extensive knowledge of PC Software, Operating Systems/Windows 7, 10,
MS Office applications with strong Excel skills, Outlook and
Internet Browser. Citrix and virtualization knowledge a plus 

- General knowledge of Windows technology and TCP/IP networking 

Education/Certifications:

- High school/GED 

- 3+ years of experience performing PC maintenance functions 

- Must possess and maintain an IT I level certification IAW AR 25-2
and an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002 

- MS Desktop Support Technician or equivalent certification preferred 

ATR is an Equal Opportunity Employer (EOE) who will provide equal
employment opportunity to employees and applicants for employment
without regard to race, ethnicity, religion, color, sex, pregnancy,
national origin, age, veteran status, ancestry, sexual orientation,
gender identity or expression, marital status, family structure, genetic
information, or mental or physical disability