ServiceNow Developer

Job Title: ServiceNow Developer
Job Location: Remote
Eligibility/Clearance: Ability to obtain and maintain a Public Trust
clearance and successfully pass a thorough Government background
screening process requiring the completion of detailed forms and
fingerprinting.

This position has a U.S. residency requirement. The security clearance
process requires the selected candidate to have resided in the U.S.
(including U.S. Territories) for the last five years as follows: U.S.
Citizens cannot have left the U.S. (including U.S. Territories) for
longer than 6 months consecutively in the last 3 years (unless they meet
certain exceptions). Non-U.S. Citizens cannot have left the U.S.
(including U.S. Territories) for longer than 90 days consecutively in
the last 3 years.
 

Job Description:

As a developer, your contributions will play a vital role in delivering
solutions that empower our customers to achieve their mission objectives
effectively. By leveraging your technical expertise, you'll develop,
implement, and maintain robust software solutions tailored to meet
customer needs. You will collaborate with cross-functional teams to
understand customer requirements, optimize workflows, and integrate
cutting-edge technologies, ensuring a seamless user experience. Your
commitment to innovation and quality will directly enhance the
customer's operational capabilities, drive efficiency, and facilitate
their overall success. Your work will shape and sustain solutions that
have a meaningful and lasting impact on the customer’s goals.

WHAT YOU’LL NEED TO SUCCEED

Education:

- Bachelor’s degree in a relevant field from an accredited
College/University is preferred.

- Alternative Path: If the candidate does not possess a relevant
four-year degree, an additional four years of relevant work
experience will be required.

Required Experience:

- Minimum of 8 years of Information Technology experience.

- ServiceNow Certified System Administrator (CSA) certification.

- Hands-on experience configuring and developing in ServiceNow,
including form and field creation/updates (backend configuration
and/or App Engine Studio).

- Strong oral and written communication skills, including the ability
to collaborate effectively with technical teams, stakeholders, and
customers.

- Work independently with minimal supervision or as part of a
cross-functional development team to deliver time-sensitive tasks
and platform enhancements.

- Participate in requirements gathering, technical design discussions,
and peer reviews to ensure solutions meet business and technical
standards.

- Develop and maintain technical documentation, including
configuration details, integration specifications, and operational
runbooks.

Required Technical Skills:

- Leverage AI capabilities (AI specific tools are CoPilot and
playwright) in daily work to improve productivity and solution
quality (e.g., accelerating troubleshooting, code review,
documentation, and automation design).

- Knowledge of users, groups, roles

- Experience creating, modifying, troubleshooting ACLs (Access Control
Rules)

- Experience using Flow Designer, including approvals, task
orchestration etc

- Experience with automated testing and quality practices: ATF
(Automated Test Framework)

- Strong understanding of the ServiceNow data model (tables,
inheritance, dictionary attributes), update sets

- Develop, enhance, and maintain ServiceNow client-side and
server-side scripting, including Client Scripts and Business Rules.

- Design and implement Service Catalog solutions, including Catalog
Items, variables, UI Policies, UI Actions, UI Builder / Service
Portal, Workspaces.

Preferred Skills:

ServiceNow application development experience in two or more of the
following areas:

- ITSM modules including Incident, Change, Problem, and Knowledge
Management

- SPM modules including Demand and Project Portfolio Management
(PPM)

- Integrations using REST APIs, including data imports/exports and
Transform Maps, Auth/JWT, MID Server, Integration Hub spokes,
error handling/retries, and monitoring

-CMDB configuration and development (tables/classes, relationships, IRE,
data quality, and governance)

Arena Technical, LLC, (AT) and Arena Technical Resources, LLC, (ATR) are Equal Opportunity Employers (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to  race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.