Computer Support Specialist

Job Title: Computer Support Specialist

Job Location: Fort Hood, Texas – Onsite

Compensation: $60,000 salary and benefits

Eligibility/Clearance: Secret Clearance required. US Citizenship
Required. This opportunity supports a government contract

Job Description:

We are looking for an enthusiastic, well-qualified individual to fill
the Computer Support Specialist position and to join our team of
qualified, diverse individuals.

We have an immediate opening for a Computer Support Specialist to join
our rapidly growing team. The Computer Support Specialist works with a
larger team to ensure customers' computing platforms are correctly
configured and optimized for operations. Under general supervision,
performs analytical, technical and administrative work in the planning,
design and installation of new and existing personal computer systems.
Works on moderately complex applications. Confers with end users to
determine types of hardware and software required. May maintain or
utilize telecommunications protocols. Installs new hardware and
maintains existing hardware. Trains end users in the use of equipment
and software.

Responsibilities (include but are not limited to):

- Provide excellent customer service

- Provide technical support and troubleshooting for computer systems,
software, and hardware, including operating system configuration,
user account management, and backup and recovery processes  

- Install, configure, and maintain end-user devices, including
desktops, laptops, printers, and scanners  

- Perform hands-on installation, repair, and maintenance for issues
that cannot be resolved remotely  

- Engage with users to assess organizational needs and provide
guidance on processes, procedures, and best practices  

- Maintain clear, professional communication with customers to ensure
timely resolution and foster strong working relationships  

- Ensure all support activities are performed in compliance with
established Service Level Agreements (SLAs)  

- Apply information security principles and adhere to established
security policies, protocols, and standards 

Requirements:

- DoD 8570.01 IAT Level II certification (e.g., CompTIA Security+) 

- A DoDM 8140.03 Advanced Level Certification prior to the
government-mandated deadline. Acceptable certifications include
FITSP-O, GICSP, CASP+, CISA, or SSCP

- Active Secret security clearance  

- Minimum of five (5) years of professional IT experience supporting
functions aligned with this role  

- Strong technical proficiency with Windows operating systems,
Microsoft Office Suite, Horizon VDI, SharePoint, TCP/IP networking,
and Microsoft Active Directory  

- Solid understanding of information security principles, best
practices, and compliance standards  

- Proven ability to diagnose, troubleshoot, and resolve complex IT
issues both remotely and on-site  

- Excellent communication, customer service, and organizational skills
 

- Experience with ticketing systems and remote support tools  

- Demonstrated ability to meet and maintain Service Level Agreement
(SLA) requirements 

Education:

- Bachelor's degree in computer science, Cybersecurity, Information
Technology, Software Engineering, Information Systems, Computer
Engineering, Mathematics, or Engineering, or relevant industry
experience may be considered in lieu of a formal degree 

ATR is an Equal Opportunity Employer (EOE) who will provide equal
employment opportunity to employees and applicants for employment
without regard to race, ethnicity, religion, color, sex, pregnancy,
national origin, age, veteran status, ancestry, sexual orientation,
gender identity or expression, marital status, family structure, genetic
information, or mental or physical disability